Terms of Service

Welcome to Macro Mentors Ltd.  

These Terms and Conditions (Terms) (alongside our Privacy Policy at https://www.macromentors.com/privacy-policy) apply to you (a User) when you access and use the Services (as described below) through this website (Website), either as a Mentor or Mentee, and constitute a legally binding agreement between you and us.

Please read these Terms carefully. By accessing our Website and Services, you acknowledge that you have read and understood these Terms (and our Privacy Policy) and agree to be bound by them.  

Our Website is only for people with 18 years old or older, so by agreeing to these Terms you affirm that you are over that minimum allowed age.

1. Our Services

Our Website is an online mentorship platform designed to bring together people willing to offer (Mentors), and people willing to acquire (Mentees), any kind of knowledge, skills or experience on the most wide-ranging areas of interest – from gaining tips on how to pass on a job interview to boosting your understanding on crypto investing.  

In short, Mentees will be able to browse for Mentors listed on the Website and book 1:1 sessions with them. As displayed on Mentor’s profile, different product options may be available, including one-off sessions (“individual calls”) and package sessions (“subscriptions”) (Sessions), and session length may vary as displayed on the Website.

Our browsing feature to search for Mentors’ profile will be public to all visitors of the site, irrespective of any registration with us. However, booking Sessions with Mentors will require the creation of an account with us.

DISCLAIMERS ABOUT THE SERVICES

• The Website is a venue that aims to facilitate connections between Mentors and Mentees. Our contract with you is limited solely in providing you with access to the Website and its functionalities. We are not (nor will be) a party to any contractual arrangement entered into between Mentors and Mentees, nor a service broker or agent.  
• We have no control over Mentors’ or Mentees’ conduct nor responsibility for information or advice exchanged through the Website.  
• We do not recommend one Mentor over another, and we do not provide advice to Mentees regarding which Mentor to select.  
• All comments and reviews posted by other users of the Website do not represent our views in any way, and we do not endorse any of them.  
• Whilst we endeavour good faith efforts to only engage top level Mentors, we are not able to provide any assurances that the background checks we carry out on Mentors will guarantee the absolute accuracy and correctness of information included on their profile, or of any other material or content they exchange in connection with their Sessions.  

• As a Mentee, you acknowledge that you book Sessions at your own risk. We cannot be held liable if any information on a Mentor’s profile, or any material or content provided by him/ her, is misleading or incorrect.  
• We can neither guarantee that a specific Mentor or topic you choose for a Session will meet your expectations. If you feel disappointed about a learning experience you’ve had via the Website, please get in touch with us and we will endeavour best efforts to get things sorted and avoid any future inconvenience.  

2. Modification to the Website, and these Terms

We reserve the right to alter, suspend or remove, temporarily or permanently, this Website (or any part thereof) with or without notice to you and we shall not be liable to you or any third party for any such modifications to the Website.

We may also change these Terms from time to time. We will notify you of any such changes, which will become effective once the updated version of these Terms is published on the Website. It is your responsibility to check the Website regularly for changes. Your continued use of the Website is considered as acceptance of the current or amended Terms.

3. Creation of an Account  

Both Mentees and Mentors will be required to register with us for the purposes of accessing and using our Services, including booking and/or offering the Sessions through the Website.  

Mentees: In order to create a user account, Mentees will need to provide us with certain basic information that will be necessary for us to manage the provision of the Services on the Website. This includes first name, last name, e-mail address, LinkedIn account, languages spoken, location (city; country), as well as credit card details for payment purposes (the latter may be required in the course of you placing a booking request with one of the Mentors).

Mentors: Registration of Mentors is slightly different and heavier in terms of information requirement. Macro Mentors conducts onboarding checks (which may include interviews) to make sure that individuals applying for a Mentor’ position meet our eligibility criteria. We require all Mentors to provide us with information regarding their academic and professional background (e.g. biography, job title, name of employee, roles, expertise), which once verified and approved by us will be incorporated into a Mentor’s profile. Prior to making any Mentor’s profile public on the Website, we will pass our suggestion for Mentor’s review, and once approved, these will become live on the Website and Mentees will be enabled to book Sessions with them.  

By registering with us, Mentors warrants to Macro Mentors and the Mentees that they have taken all reasonable and appropriate measures (including the obtaining of all necessary approvals where applicable) so that their engagement with Macro Mentors and the delivery of the Sessions on the Website will not breach or constitute a default under any agreement, instrument, or other restriction which binds them. This includes, for example, Mentors obtaining consent from their employers where the performance of a mentorship role through the Website would conflict with any of their employment duties and/or responsibilities. In no event shall Macro Mentors be held liable for any third-party claim arising out of, or in connection with, a failure by the Mentor to comply with this provision.  

4. Keeping your Account Safe and Up-to-date

You are responsible for all activity that occurs on your account. It is your responsibility (as a Mentor or a Mentee) to keep your account password secure, and not to share it with any other person (including friends or family member). We will not be held liable if any person uses the Website and the Services by way of your account, and we reserve the right to suspend or close your account if we discover that you, or someone else on your behalf (whether authorised by you or not) is using the account to engage in activities that violate these Terms.

You shall also keep information in your account accurate, complete and up-to-date. This includes, for example: (i) if you are a Mentor, your obligation to ensure that the description of your expertise and skills on your profile is clear, complete and up-to-date, and to provide us with any further information as requested by us from time to time; or (iii) if you are a Mentee, your obligation to provide correct and complete credit card details, and to update it whenever necessary.  

Macro Mentors will not be held liable for any loss or damage arising under or, in connection with, your failure to comply with the abovementioned requirements.

5. Session Booking Request  

To book a Session, Mentees shall:

1. choose a Mentor on the Website;

2. select the date and time among the slots available from the chosen Mentor;

3. inform in the ‘booking request’ tab what they would like to discuss in the relevant Session; and  

4. provide credit card details for payment purposes (if they haven’t done so yet);

(a Session Request).  

By placing a Booking Request, you authorise us (or our payment processor provider, as applicable) to charge your credit card to collect the applicable fees relating to a Session.

All proposed bookings will need to be accepted by Macro Mentors before they are confirmed, and you will receive a confirmation e-mail from us (Booking Confirmation) once your Session Request has been approved, at which point (subject to the payment of the applicable fees) a binding contract will come into effect between Mentee and the relevant Mentor.

Information regarding past and upcoming Sessions will be available on your dashboard, alongside a message tool that will allow Mentors and Mentees to communicate directly either before or after a booked session.

6. Changes to Bookings and Refunds

Rescheduling a Session. Mentees may reschedule a Session through their personal dashboard up until 24 hours prior to the start time of the relevant Session. Reschedules within 24 hours’ notice may not be enabled on the dashboard and, in this case, any monies paid in relation to the relevant Session will be non-refundable.

Cancelling a Session. The Mentee may cancel a Session for any reason (by notifying us by e-mail), and be entitled to a full refund of any fees paid, if such cancellation is made up until 24 hours before the start time of the relevant Session.

If a Mentee does not attend a Session nor reschedule with at least 24 hours’ notice, this Session will be counted as delivered and any monies paid will be non-refundable. In no event may you send someone else to attend a booked Session on your behalf as this would require you sharing your account details with that other person.  

What if a Mentor cancels a Session (or doesn’t show up). Mentees will be notified by e-mail about the cancellation of a Session by a Mentor (where possible) and receive a full refund for any monies paid for the relevant Session. No supplemental compensatory amounts will be due (neither by us nor the Mentor) for that cancellation.

7. Complaints  

Unsatisfied Mentees may register a complaint with us (by notifying us by e-mail) regarding a Session they have undertaken on the Website within 48 hours from the termination of the relevant Session. We place a significant emphasis on feedback and view Mentees’ complaints as valuable tool for us to improve the quality of our services. All complaints will be treated seriously and will be assessed by our team internally in a prompt and reasonable way.  

After drawing our conclusions about the plausibility of a complaint, the Mentee will receive by e-mail a response with our judgement on whether a refund will be payable (or not) in relation to a Session in question. Please bear in mind that refunds will be available solely for complaints submitted to us within 48 hours from the termination of the relevant Session. We appreciate feedback submitted afterwards, but in this case we will no longer be able to provide refunds as very likely at this point in time our payment processor will have already passed any monies paid to the relevant Mentor, in which case we will no longer be able to claim this back.  

8. Prices and Payment

Fees for Mentees

Prior to listing a Mentor on the Website, we agree with them flat-fees payable for their Sessions (Fees) that will be charged from Mentees.  

Applicable Fees will be displayed on the Website and shall be paid upfront in US dollars. Mentees will only receive a Booking Confirmation e-mail from us in respect of a Booking Request after their payment has been successfully processed by Stripe Inc. (Stripe), a third-party payment processor we partner with.

Stripe helps us to manage your payments once you place a Booking Request on the Website. It will be responsible for the collection, processing and storage of personal information about you (including your credit card details) for the payment processing above explained. By agreeing to these Terms and using our Services, you acknowledge and agree that you will be subject to the Stripe Services Agreement – United Kingdom and, in respect to the processing of your personal data, to Stripe Privacy Policy.  

It is your responsibility to provide us (or our third-party payment processor, where applicable) with complete, accurate and up to date information about you, including e-mail address and credit card details, so that your payments are processed successfully.  

We reserve the right to change Fees at any time, and any such updates will be displayed on the Website. Fees updates will not affect any bookings made prior to the effective date of the relevant change as posted on the Website.  

Any direct or indirect exchange of money between Mentors and Mentees other than payments through the Website will constitute a violation to these Terms.

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Fees for Mentors

Mentors are required to create a personal account with Stripe for payment processing purpose.

In consideration for the use of the Website as a venue for Mentors to share their knowledge with Mentees, Mentors will be charged the percentage of 10% (Commission) which Stripe will withdraw from monies remitted to them. Other fees in connection with Stripe’s services, including foreign currency exchanges, may also apply. By agreeing to these Terms, Mentors agree to be subject to Stripe Services Agreement – United Kingdom and acknowledge their understating of it.  

Stripe is responsible for collecting the applicable Fees from Mentees and passing the relevant monies to Mentors (after deduction of the Commission owned to Macro Mentors) within 8 days.  

As a Mentor, you acknowledge that payments in connection with a delivered Session will be made no earlier than 8 days following the day of the Session. We reserve the right to instruct Stripe to hold on any remittances to you in case we receive a complaint from a Mentee within 48 hours after the start time of a delivered Session, that in our sole discretion sounds reasonable, in which case we may determine that applicable Fees for this Session will no longer be due (and the relevant Mentee will be entitled to a refund for monies paid).

In case of changes to our Commission or methods of payment, we will notify you in writing prior to effecting any changes.  

9. Availability of the Website and Services

We do our best to ensure that the Website and the Services are available 24/7 without any interruptions other than those required for corrective maintenance or improving/ upgrading features relating to the Services.  

Notwithstanding the above, we cannot guarantee that:  

1. the Services will operate uninterruptedly, securely or be available at any particular time or place;  

2. the Services will be error-free, or free from viruses or other harmful components;  

3. the Services will meet User’s requirements or expectations; or  

4. that any information obtained by you as a result of the Services will be accurate or reliable.  

By using the Services (either as a Mentor or Mentee), you acknowledge and accept that:  

1. the Services are provided on an "AS IS" and "IF AVAILABLE" basis, and without warranty of any kind; and  

2. your use of the Services is at your sole risk and responsibility.

10. Use of the Services and Restrictions on Content

By setting up an account and using our Services, you (either as a Mentor or Mentee) confirm that:

1. you are at least 18 years of age and legally capable of entering into binding contracts; and

2. you have capability to connect to the Session at the scheduled time, and to hold a device with video conferring facilities as well as stable Internet connection to support the video meeting tool for the purpose of engaging in a Session.

You (either as a Mentor or Mentee) further agree not to use the Website and the Services:

1. in any way that breaches any applicable local, national or international law or regulation, or in any way that is unlawful or fraudulent or has any unlawful or fraudulent effect;

2. to bully, insult, intimidate or humiliate any person;

3. to impersonate any other person or entity or to use a false name or a name that they are not authorized to use;

4. to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services without express written permission by us (including to record the Sessions by any means of communication);

5. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);

6. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; and

7. to upload any prohibited user consent, including, without limitation, content which:  

1. engages in, endorses or promotes racism, discrimination, hatred, harassment or physical harm of any kind against any group or individual;

2. promotes or endorses terrorism;

3. displays or links to pornographic, sexually explicit or any other indecent material;

4. promotes or endorses false or misleading information or illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;  

5. promotes or endorses an illegal or unauthorised copy of another person’s copyrighted work’

6. infringes on other’s trademarks, copyrights or legal rights;

7. violates the rights of or harms or threatens the safety of other uses; or

8. shares personal information about others, without their consent.  

Notwithstanding the prohibited uses above, you understand and accept that by using the Services, you may be exposed to content that might be offensive, harmful, inaccurate or otherwise inappropriate. Any use or reliance on any content or materials posted on the Website or obtained through the Services is at your own risk and responsibility.  

We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy or reliability of any content or communications expressed through the Website and the Services. Under no circumstances we will be liable in any way for any content, or any loss or damage of any kind incurred by you as a result of your use of any content generated or made available through the Services.

11. Intellectual Property Rights  

We respect the rights of intellectual property, and we expect you (either a Mentor or Mentee) to assume the same commitments. The Website and the Services may contain proprietary materials such as logos, text, software, photos, videos and graphics, which are owned by or licensed to us, alongside all intellectual property rights relating to them, including without limitation, copyrights and trademarks.  

You undertake not to infringe in any way the intellectual property rights held by us or any third-party (including any Macro Mentors’ licensees) whilst using the Services.  

Subject to your compliance with these Terms, we hereby grant you a limited, revocable, non-exclusive, non-transferable license to access, use, display, and navigate the Website and the Services solely for your personal use. You understand that nothing in these Terms grants you the right to any intellectual property rights in the Services or in any related content, either owned by or licensed to us.

12. User-Generated Content

All materials, data, software, text, design, graphics, images, reviews,  or any other content uploaded or shared by a Mentor or a Mentee on the Website in connection with the Services will constitute User Content for the purposes of these Terms.

User Content must be a User’ own content or a content legally licensed to him/ her.

Any User Content will be considered non-confidential and non-proprietary. The relevant User will retain all ownership rights to any User Content he/ she submits, posts or displays on or through the Services, and will be required to grant us (and other users of the Website, as applicable) a limited licence to use, store, and copy that content and to distribute and make it available to third parties.  

We have the right to delete any User Content made available through the Services if, in our opinion, that content constitutes a violation of others’ intellectual property rights or is not otherwise in compliance with these Terms.  

Feedback and Ratings on Sessions: As a Mentee you may be asked to leave feedback and a rating for a Mentor. Leaving feedback or a rating is optional. However, if you do so, you agree that your feedback must be genuine and honest, and will not commit fraud, spam, insult, harass, threaten, or otherwise misuse the feedback system.  

13. Marketing and Promotion

Mentors hereby grant Macro Mentors a licence to use Mentor’s name and/or any other information relating to their mentorship role, including details contained on Mentor’s profile and/or any material provided by them in connection with Sessions delivered through the Website, as part of Macro Mentors’ advertising and promotion strategy in its sites, social media, or marketing materials created for the purposes of seminars, presentations or sponsorship events.  

Unless pre-authorised in writing by Macro Mentors, Mentors are not allowed to use Macro Mentors’ name, mark and/or logo for the purposes of advertising and promoting their own name and profile.

14. Relationship with Mentors

If you choose to offer services on the Website, you understand and agree that your relationship with Macro Mentors is limited to being a member and an independent, third-party contractor, and not an employee, agent, joint venturer or partner of Macro Mentors for any reason, and you act exclusively on your own behalf and for your own benefit, and not on behalf of or for the benefit of Macro Mentors.  

15. Non-Circumvention

All Sessions are to be scheduled and provided within Macro Mentors’ platform, our Website. It is a breach of these Terms for Mentors or Mentees to suggest making or receiving a payment outside of the Website for services offered/ or to be offered deriving from introductions made through the Website.  

16. Termination

You may stop using our Services at any time by closing your account following instructions on the Website, or by contacting us (as per the “Contact Information” section in the bottom of these Terms).  

We reserve the right to suspend your access to, or close your account permanently, at any time and without notice, if we suspect that you are not complying with any provision of these Terms. You will not be entitled to any refunds upon termination of our relationship due to your non-compliance with these Terms.  

If you are a Mentor, we may also close your account and delete your profile from our Website if, in our sole discretion, you have breached or may breach any provision of these Terms. This may occur, for example, (i) if we receive repeated reasonable complaints about your Sessions, (ii) if you have abused or mistreated a Mentee, (iii) if you have provided content to a Mentee that is not in compliance with content standards set out these Terms, (iv) if you have violated copyrights or other intellectual property rights of third-parties, or for any other reason whatsoever.  

17. Links to Third-Party Websites

Our Website may contain links to other sites and resources provided by third parties. Such links are provided for your information only and should not be interpreted as approval by us of the products, services or material on those third-party sites and resources.

You access any third-party sites and resources at your own risk. We are not responsible in any way for them, and we will not have any liability as a result of your use of such third-party sites and resources. Your use of such sites and resources will not be governed by these Terms.

18. Data protection

The use of all personal data you submit to us, whether via our Website or otherwise, or which we collect about you, is covered by our Privacy Policy. You acknowledge that by using our Website and the Services, you represent that you have read and understood our Privacy Policy.  

All Users agree that the personal information provided to us will be shared with other users of the Website to the extent necessary for us to provide Mentors and Mentees with the Services. For example, Mentor’s information may be incorporated into their profile which will be publicly available to all visitors on the Website, Mentees’ information may be shared with Mentor so that we can manage the booking of Sessions as part of the Services.

19. Limitation of liability

We reiterate that we are not a party to any arrangements entered into between Mentors and Mentees through our Website.

We will have no liability to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with (i) your use of, or inability to use, the Website and Services; or (ii) your use of or reliance on any content (including User Content) displayed on the Website or provided to you through the Services.  

We are neither liable for any loss or damage that you suffer as a result of you breaching any provision of these Terms, or for any loss of profits, loss business or revenue, loss of business opportunity, goodwill or reputation; or for any indirect or consequential loss or damage that you may incur.

Nothing in these Terms limits any liability which cannot legally be limited, including but not limited to liability for:

1. death or personal injury caused by negligence; or

2. fraud or fraudulent misrepresentation;  

20. Indemnity

You agree to indemnify, release, defend and hold us harmless from and against any claims, liabilities, damages, losses and expenses, including without limitation, reasonable legal fees, arising out of or in any way connected with: (i) your access or use of the Website and the Services (ii) your violation of these Terms; (ii) your violation of any laws or the rights of a third party; (iii) your User Content; or (iv) any breach of contract or other claims made by other Users with whom you have interacted through the Website; (v) any negligent or intentional wrongdoing committed by you on or through the Platform, (viii) any infringement by you, or any third party using your Account, of any intellectual property or other right of any person or entity, (ix) your failure to satisfy your obligations as a Mentor or a Mentor.  

You acknowledge and agree that we have no obligation to mediate, resolve, or adjudicate disputes between Mentor except as expressly provided in these Terms.

21. Communication

We may need to send you information about the Services, such as relevant service notifications and administrative messages, by SMS, email or other means of electronic communication, by posting a notice on the Website, or through any other communication channels.  

We may offer to send you marketing communications by SMS, email or other means of electronic communication. You may choose to opt in to receiving such communication and can withdraw your consents at any time in the settings page of the Website.

22. Contact Information

If you have any questions relating to these Terms, please contact us at admin@macromentors.com. We endeavour best efforts to answer queries as soon as possible.

23. General

Assignment. We may transfer our rights and obligations under these Terms to another organisation. We will tell you if this happens and let you know how it might affect your rights under the Terms. You may not transfer any of your rights or obligations under these Terms unless we have agreed to this in writing.  

No partnership or agency. Nothing in these Terms is intended to, or shall be deemed to, establish any partnership between us or make us your agent.  Macro Mentors, in providing the Services, facilitate connections between Mentors and Mentees, but we do not act as your agent or partner by doing so.  

Even if we delay in enforcing these Terms, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breach of these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.  

If a court finds part of these Terms illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Third party rights. These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms. These Terms apply directly between you and us and are not enforceable by any third party.  

Governing law and Jurisdiction. These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them shall be governed by and construed in accordance with the law of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms.  

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